How we collect or obtain personal information about you
We collect personal information when you provide it to us:
- when you register as a new patient with us and complete a consent form
- when you fill in a form on our website
- when you contact us by phone, email or in writing
- when you use post or react to our social media channels
- when you order goods or services from us
Where permitted by law we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking services as well as third parties with whom we have had no prior contact.
How we collect anonymous information about your behaviour
We indirectly collect anonymous information about you to get a general idea of how our website is performing, this information is not linked directly to you but third party services outside of our control may use this to profile your activities and provide relevant advertising in other platforms. This may occur at any time while you are browsing our website.
Cookies are small packets of information stored on your device used to keep a record of your history while using a particular website. This could be used to tailor page content to your past behaviour, to keep hold of information that lets us know if you’ve logged in, or to let us know what items you’ve added to a shopping cart. The cookies under our control are only visible to you and to our website.
While you are free to disable cookies on your browser, doing so may impact the functionality of this and other websites you visit and as such is not recommended.
Third Party Cookies
We use other services to help us to deliver our website, and they may also store cookies on your device to display personalised content or to gather statistics while you are visiting our website. We’ll list those in detail and give a brief overview of why and how we use them below.
Information you submit to us on a contact form will be sent by email to our staff, and will remain stored on the website or within backups for a maximum of 60 days just in case the email doesn’t get to us. If we intend to retain information for marketing purposes we’ll ask you first and give details on the form.
User submitted Comments & Reviews
You can submit comments on our content if you want to. Visitors will be able to read anything that you post, and the name under which you have submitted the comment. You may use a pseudonym if you prefer to remain anonymous. We may ask for your email address to verify but we will never make this public. We also strive to improve our customer satisfaction by collecting feedback from our clients which may be used for our Testimonials.
Visitors can subscribe to our newsletters and marketing material. We offer various newsletter signup forms on our site. In the case of forms which are purely for this purpose and clearly labelled as such, consent is assumed and a double opt-in email may be sent out for confirmation before you are officially subscribed to any lists. Please follow the instructions on any emails sent if you wish to unsubscribe or change your communication preferences.
Third-Party Services we may share data with Third Party Analysis Tools
We use the following third party services to track and monitor visitor flows and behaviour.
Social Media Services
Some pages of our web site may connect with the following social media services. These may use third party cookies to connect with your own account to provide personalised content.
Advertising and Marketing Services
We use the following services to help us to direct traffic towards our site or to display relevant personalised advertising on our site.
Email Communication Services
We use the following third party services to send email, so they will indirectly have access to a portion of your activity and some of your personal details. Once an email leaves systems we use directly, it may be routed through any number of others systems.
We do not handle payment details directly, instead deferring to the following third party services:
Our company name is Kensington Physio and we operate from 7 Russell Gardens, London W14 8EZ. You can contact us directly via this web site, via email at firstname.lastname@example.org or via telephone on 020 7603 0040.
Questions or Complaints
If you have any questions or complaints about how we’re using your data, please contact us through the channels listed above.